Practice help desk work.
Troubleshoot real computers.
Be a Hero
Real systems + real troubleshooting
Help Desk Hero isn’t a simulation. It’s hands-on training with real virtual machines where you diagnose, repair, and learn by doing.
Hands-on IT mastery
Practice
Help Desk Hero immerses you in authentic service scenarios so you can build repeatable troubleshooting instincts, communicate with confidence, and stay calm under pressure when systems fail. Everything in this track is tuned for aspiring IT pros and career switchers alike.
Work through guided incidents, reinforce fundamentals with targeted explainers, and translate every fix into customer-ready communication so you grow confident across the entire support lifecycle.
